Products must be returned within 7 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. Non-Returnable Items Perishable aquarium products (e.g., live plants or fish food). Clearance or customized items are not eligible for returns. Refund Process Once we receive and inspect your return, you will be notified. Approved refunds will be processed within 5-7 business days via the original payment method. Exchange Policy Exchanges are available for defective or damaged items only. Return Shipping Customers are responsible for return shipping costs unless the product is defective or incorrect.